Remote Assist lets you add a chat button to your website, so patrons can easily reach your staff with questions. If you want to see how to get this set up, follow this guide.
If you don't have an account with JerseyConnect Remote Assist, contact the JerseyConnect help desk at firstname.lastname@example.org
Any members of your staff that will answer chat questions should download the ISL Pronto client here: https://assist.jerseyconnect.net/start/ISLPronto
If you aren't able to log into ISL Pronto, make sure your Server is set to assist.jerseyconnect.net
- Select an email address that will be used for chat questions that come in when no staff members are online
For websites running WordPress
- Search the WordPress plugin directory for "
ISL Pronto" and install and activate the Chat button for ISL Pronto plugin
Browse to Settings → ISL Pronto settings and set the following values:
Script URL https://assist.jerseyconnect.net/live/islpronto/public/chat.js Image path https://www.jerseyconnect.net/images/ Offline URL
mailto:+ The email address you selected under Getting Started, or a URL of your choice
Domain Your library's domain name as it appeared in your welcome email.
Please contact email@example.com if you have questions about this.
- Select a position and enable Show on all pages, then click Save Changes
For any other website
Add the following code to your website, replacing YOUR_DOMAIN_NAME with your library's domain name and YOUR_OFFLINE_EMAIL_ADDRESS with the email you selected in Step 2.
If you don't know your library's domain name, contact JerseyConnect Support ( firstname.lastname@example.org ):
You can also use a web page URL instead of an email address for the offline link, for example to send visitors to a contact form.
A number of customizations are available. For example:
- Custom images for "Chat" and "Leave a message" icons
- Satisfaction survey after chat is closed
- Extra fields for staff to classify chats
Contact JerseyConnect Support for more information.